Hi I’m Rii! I’m good at design research, operations, and accessibility. You’re on mobile, but this site is best accessed on desktop!
Projects
Mixed-Method Research and UX Operations
- established a UX research practice that reduced the time to insight by 40%, saving months of redundant work
- led survey research and multivariate analysis + user interviews to inform discovery phase, increasing overall survey completion rate by 500% in six weeks and creating five new personas
Usability Testing and Design for a SaaS Software
- conducted usability and content testing on scheduling prototypes for an internal SaaS tool that raised scheduling productivity by 7% in one month, 50% increase in scheduled benefits hearings in one year, and 2020 FedHealth IT Award
Va.gov UX strategy and accessibility; journey mapping
- development of a new framework that was adopted company-wide (was asked to speak on it at 2022 Code for America summit)
- created interactive mobile + desktop prototypes; conducted trauma-informed research with users on Va.gov
Content design, research, and marketing for a Digital Transformation campaign
- wireframing, design, and research of campaign website
- met MQL within one week of launch
Get in touch! email riip.works@gmail.com