Welcome to RP-works! I’m interested in experience research, operations, & accessibility.

Things I’m up to at the moment:

1. Building up my quantitative portfolio for some clients: this includes using SQL to get participant lists and R to generate reports and statistical analyses.

2. A master's degree in information science from CUNY Queens.

3. Pro-bono work for Code for America, Technology Empowerment Lab, and Food4Life.

4. Printmaking and freaking out about the FIFA World Cup being hosted in my hometown (Atlanta).

Projects

JustFix
Mixed-Method Research and UX Operations

established a UX research practice from scratch that resulted in a 40% reduction in overall time to generate insights.
led survey research and multivariate analysis + user interviews in order to inform discovery phase, increasing overall survey completion rate by 500% in 6 weeks and creating 5 new personas

Nava PBC
Usability Testing for a SaaS Software

conducted usability testing on scheduling prototypes for internal SaaS tool that raised scheduling productivity by 7% in one month,
eventually led to 50% more scheduled health benefits hearings in one year, and 2020 FedHealth IT Award

Nava PBC
Va.gov research strategy and accessibility; journey mapping

development of a new accessible/equitable research framework that was adopted company-wide (was asked to speak on it at 2022 Code for America summit)
conducted trauma-informed research with users on external-facing Va.gov site

Amazon Web Services
Digital transformation campaign design, research, and marketing

wireframing, design, and research of campaign website (which is still live although it’s changed and removed quite a bit)
partnering with sales and marketing teams to establish a “funnel” for which the marketing qualified lead goal was met in one week

Get in touch! email riip.works@gmail.com